Shipping policy

How long will it take for my order to arrive?

 

Please allow up to 5 business days for your order to be processed. USPS is currently experiencing unprecedented volume increase due to Covid-19, please contact USPS once you have received tracking information. Please verify that your shipping address is correct before completing your order. You may be subject to reshipping fees if your package needs to be reshipped due to inaccurate shipping you provided.

 

What if I gave an incorrect shipping address?

 

The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct. We are not responsible for goods delivered to the wrong address input at the time of ordering. If you happen to notice that you entered the wrong address, you can email us at customersupport@byaubeauty.com with the correct shipping address before your order is processed. Once shipped, we will not be responsible for the wrong address.

 

LOST OR STOLEN PACKAGES:

Byau Beauty LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Byau Beauty LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

 

The customer will be responsible for contacting the shipping carrier to open a claim for investigation. 

 

Business days do not include weekend days.

 

HOLIDAYS AND SALES

Please allow up to an additional 3 business days for delivery due to higher volume.

 

No shipments are made on Saturday or Sunday. Example: if order is placed on a Friday, the shipment will not be made until the next business day.